When will my order be dispatched?
How much is delivery?
Out of Stock, items not held in stock and custom made items
Where do you deliver to?
Do you deliver overseas?
What happens if my items are shipped in more than one package?
When will my order be dispatched?
Wherever possible, if you place your order before 1:30pm Monday to Thursday and before 12noon on Friday's, we will endeavour to send it out the very same day (providing we have the items in stock of course!) Any items listed on the site that we do not hold in stock will be noted in the product description with an estimated dispatch/delivery time frame.
How much is delivery?
We work very hard to keep our post and packaging costs as low as possible and our standard delivery rates are as follows:
UK Delivery Options
Economy Shipping (3-4 working days) £4.95 Items sent Royal Mail 48
Express Shipping (1–2 working days) from £5.95 Cost is dependant on the weight of your order, these are sent on a next day service please see cut off times above.
For mainland UK Items will be sent via DPD, for Highlands and the Islands (including Northern Ireland) these will be sent Royal Mail Tracked 24
FREE SHIPPING (3-4 working days) Economy shipping on all orders over £70 (Items sent with Royal Mail)
Local Delivery - For shipping addresses in the following postcodes you will have the option of free delivery when you spend over £5: SN8, SN9, SN11, SN15, SP9, SP10, SP11, RG23, RG25, RG28. Where possible we will try to deliver within 1-2 days however please allow up to 7 days for delivery, if you have a preferred delivery day or time please make a note in the cart notes before heading to checkout or email us and we will do our upmost to accommodate your request.
Treadmill Delivery - Treadmills are shipped direct from Belgium and will arrive in 10-14 days on kerbside delivery. On occasion these are out of stock in Belgium and this will be detailed on the product description with an estimated dispatch date.
Outside UK Delivery Options
Please be aware any prices listed do not include any Duties or Taxes which may be applied by your local government on entry to your country.
European Delivery (7–10 working days) from £8.99
Please note due to the changes on 1st July 2021 any orders shipped to the EU will be liable for VAT and Duty charges by your local government prices shown on our website do NOT include these taxes.
Worldwide Delivery (7–20 working days) from £15.99
Scooter Delivery (2-10 working days) Calculated at Checkout, where unavailable please email us for a quote
Out of Stock, items not held in stock and custom made items
If we are temporarily out of stock of a particular item, we can reserve items for you and email you once the item is back in stock. If you wish to reserve items please contact us by email info@snowpawstore.com and we can confirm estimated delivery dates.
There are some items on the site that we do not hold in stock. The delivery times on these items will be shown in the item descriptions.
We deliver most of our products anywhere within the UK for our normal delivery charges listed above.
We try to keep our surcharges and extras to a minimum but in some instances, where we use a courier to get your items to you, it may be necessary to charge a supplement to some postcodes.
SnowPaw Store can deliver all over Europe and the rest of the world.
To obtain a quote for delivery, please add the products you are interested in to our cart and use the "get a quote" for delivery button at checkout. If a quote is not available, please email us on info@snowpawstore.com to obtain a quote.
What happens if my items are shipped in more than one package?
You will only pay one delivery charge even if your items are shipped in more than one package.
Please email us at info@snowpawstore.com for shipping quotes for scooters to Europe and Worldwide.
Returns and Exchange Information
What happens if I need to return or exchange a product?
Return your item to:
How do I arrange an exchange?
What products are excluded from your refund policy?
How do you process my refund?
Damaged items on delivery
Cancellation of your order
What happens if I need to return or exchange a product?
We hope that you are happy with your purchase(s), but at the same time, we also understand that sometimes things aren’t quite the right size, shape, colour etc. We want our products to fit properly. If you need to return or exchange the product to us for any reason, we offer a NO-FUSS returns policy.
Simply return the item(s) to us within 14 days, unused (and dog hair free!) in its original condition with all original packaging intact along with your packing slip. When we receive it back, we will arrange either an exchange or refund**. It’s as easy as that!
**Please note our exclusions below such as sale or food items**
Snowpaw Ltd, Returns Department, Unit S, The Dutch Barn, Harepath Farm, Burbage, Wiltshire, SN8 3BT
It is appreciated if you could let us know that you are returning an item for exchange or refund by sending an email to info@snowpawstore.com before sending it back. We would always recommend that you return the item via registered mail as we cannot take responsibility for returned items lost in transit. We do not recommend using Evri or Yodel to return items as we have had problems with these couriers in the past.
Alternatively for UK Orders you can submit a return request by following this link: https://shopify.com/2581397548/account and use our Returns label the cost of which will be deducted from your refund.
If you have any queries regarding your return, please email us at info@snowpawstore.com or call us on 0345 026 8045.
We know how difficult it is to try and measure your dog and order the correct size of harness, collar, etc. If you need help determining a correct fit, please email us and we will try to help you check your measurements and the fit, but as every dog is different, it’s impossible to get it right every time. Please do not write on the equipment before trying it on your dog.
If you would like to exchange an item either for a different size, colour, style or a different item entirely, then our same No Fuss policy applies. Simply return the item to us unused with the original packing slip and details of the exchange you would like to make.
If there is a difference in the price, then we will contact you prior to processing the order and advice you of the additional cost and take payment (or partial refund if the new item is less).
Replacement items will not be sent until the original items have been received by us.
What products are excluded from your refund policy?
Custom Items: As custom items are made for specific dogs on our customers specification, unfortunately any custom harnesses and other custom items cannot be returned or exchanged, so please be sure of your measurements before ordering.
Dog Treats, Food or Supplements: For reasons of health and hygiene, we are unable to exchange or refund these item unless the original packaging is unopened, unless faulty.
Sale Items: Unfortunately we are unable to accept returns on any items purchased in our sale unless they are faulty. Sale items are normally end of lines or discontinued lines, which is why they are such bargains! We are happy to exchange for any other products.
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
All refunds are made via our secure on-line payment system. We don’t see or hold any of your payment details and the payment will go back onto the same card or PayPal account that you used to make the original payment. We may need to contact you once the item has been returned if you made payment via telephone. Once your refund has been processed by us, it may take your card provider 3 to 5 days working days to credit your account.
In the event that returning an item from an order, drops it below the free shipping threshold, we will deduct the advertised standard shipping rate from your refund.
If items are received damaged, please let us know as soon as possible, and contact us via email before returning them to us. Please keep the packaging as this may be needed in order to claim from the postal or courier service. We will refund in full any goods that are received damaged, providing you keep the item and all of the packaging the item was sent in for us to review. We will also refund any return costs incurred as the result of receiving an item damaged in transit.
Once an order has been placed with us, we aim to dispatch it to you as quickly as possible. Under the Consumer Protection (Distance Selling) Regulations (DSRs), you have up to 14 days starting the day after you have received your delivery to cancel your order; however, if we have already dispatched it to you, please return it to us unopened and we will refund all charges once returned and checked. Any delivery charges will be refunded, however, if only part of your order is cancelled, the delivery charge will not be refunded.
THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM THE LOCAL TRADING STANDARD DEPARTMENT OR CITIZENS ADVICE BUREAU.